We Buy Cars to pay R2.5 million fine and more than R3.4 million in refunds after NCC settlement
The National Consumer Commission has reached a deal with the online vehicle buyer, meaning the company will hand over a hefty fine and compensate affected customers.
Image: We Buy Cars warehouse (600 × 360 px)
Source: We Buy Cars / Facebook
The National Consumer Tribunal has confirmed that a settlement agreement has been struck between the National Consumer Commission (NCC) and We Buy Cars, following “constructive engagement” between the two parties.
Over the past three years, the NCC received a flood of complaints that the platform had failed to honour the remedies promised in the sale agreements it had established with consumers. After reviewing the case, the NCC raised a reasonable suspicion that We Buy Cars’ terms and conditions – particularly those covering warranties and the terms of sale – breached several provisions of the Consumer Protection Act (CPA).
As part of the settlement, We Buy Cars will pay a fine of R2.5 million and reimburse more than R3.4 million to customers who were adversely affected by the company’s practices. The deal marks a significant step in safeguarding South African consumers against unfair commercial practices.
